Last Updated: 1st Feb, 2025
At Shiplogix InfoTech Pvt. Ltd., we strive to provide a seamless shipping experience. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed.
1. Order Cancellation Policy
- Users can cancel their orders before the shipment is processed.
- Once the order has been handed over to the logistics provider, it cannot be canceled.
- To request a cancellation, users must contact our support team at shiplogix.official@gmail.com.
2. Refund Policy
Refunds are only applicable under the following circumstances:
- If an order is canceled before shipment processing, a full refund will be issued.
- If the shipment is undelivered due to an error on our end, a full refund will be provided.
- Refunds for failed deliveries caused by incorrect user-provided details will be issued after deducting applicable charges.
- Partial refunds may be provided at our discretion for service issues or delays beyond a reasonable timeframe.
Non-Refundable Scenarios:
- Orders already shipped or delivered.
- Refund requests initiated beyond 7 days from the shipment date.
- Loss or damage caused by third-party logistics providers (claims must be raised directly with the courier partner).
- Non-compliance with our terms and policies.
3. Refund Processing Time
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used during the transaction.
- Users will receive a confirmation email once the refund has been successfully processed.
4. Dispute Resolution
- Any disputes regarding refunds or cancellations must be reported within 7 days of the issue occurrence.
- Users may reach out to our support team at shiplogix.official@gmail.com for resolution.
5. Changes to This Policy
We reserve the right to modify or update this policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services implies acceptance of the revised policy.
6. Contact Information
For any questions or concerns regarding this Refund & Cancellation Policy, please contact us:
Shiplogix InfoTech Pvt. Ltd.
Email: shiplogix.official@gmail.com
Phone: +91 95090 99018
Address: 89, Jaswant Nagar, Khatipura, Jaipur (Raj) – 302012.
By using our services, you acknowledge that you have read and understood this Refund & Cancellation Policy.